This department handles technical issues and inquiries related to server configuration, website hosting, email services, and other technical aspects of your hosting service.
Customers with questions or concerns related to their invoices, billing, payment methods, and account management can submit tickets to this department.
Affiliate team
For prospective customers or existing clients with pre-sales inquiries, pricing questions, and general information about your hosting plans and services.
This department is responsible for addressing reports of abuse, security incidents, and policy violations. It ensures the safety and security of your hosting environment.
For critical, high-priority issues or outages that require immediate attention and 24/7 support.
Any non-technical or non-billing questions or requests can be directed to this department. It acts as a catch-all for miscellaneous inquiries
