This department handles technical issues and inquiries related to server configuration, website hosting, email services, and other technical aspects of your hosting service.
Billing and Account Inquiries
Customers with questions or concerns related to their invoices, billing, payment methods, and account management can submit tickets to this department.
Sales and Pre-Sales Questions
For prospective customers or existing clients with pre-sales inquiries, pricing questions, and general information about your hosting plans and services.
Abuse and Security
This department is responsible for addressing reports of abuse, security incidents, and policy violations. It ensures the safety and security of your hosting environment.
For critical, high-priority issues or outages that require immediate attention and 24/7 support.